Refund & Return Policy

1. Return Eligibility

We support a worry-free return service for all products purchased on our official website. Customers can apply for a return service through our designated contact channel if they are not satisfied with the products for any reason. All returned goods must keep intact outer packaging, unused status and complete accessory parts to meet the secondary sales standard.

2. Application Method

All return and refund applications must be initiated via the dedicated contact page on our official website. Please clearly describe the application reason and attach corresponding picture materials if necessary. Our customer service team will reply to your application within the official processing cycle and issue formal return instructions.

3. Refund Processing Rules

After we receive and inspect the returned products to confirm they meet the return conditions, we will start the official refund procedure. The refund will be returned to the original payment account used when placing the order. The entire refund processing cycle follows our unified internal service standard.

4. Special Exclusion Clause

Products damaged artificially by customers, products with missing original packaging and accessories, and products damaged due to improper use by users do not belong to the scope of free return and refund. We reserve the right to reject invalid return applications that do not comply with this policy.